FAQs

Buying a car

How do I purchase a vehicle online?
Browse our online showroom using our convenient vehicle filter, click on the enquire now button and one of our qualified sales consultants will contact you to guide you through the process. We can also assist you with all your requirements online, including applying for finance, after which we can deliver your new vehicle nationwide.
What documents do I need to buy a car?
We will need your ID and proof of address if it is a cash transaction. In addition, your latest payslip and 3 months bank statements are required if you are applying for finance.
Do I need a driver’s licence to buy a car?
Yes, if you are applying for finance. No, if it is a cash purchase. Bear in mind, the insurance risk will lie solely on you if you do not have a driver’s licence.
How can I trust that I am buying a quality used vehicle?
Every pre-owned vehicle sold by Rola is subjected to a thorough inspection before we even buy the vehicle. This includes verifying whether the vehicle was previously in an accident or stolen. It then undergoes a stringent quality check, roadworthy test and professional reconditioning process.

Financing a car

What documents do I need to apply for finance?
  1. ID and driver’s licence
  2. proof of address (not older than 3 months)
  3. latest payslip
  4. 3-months bank statements
How long does the finance application process take?
If you have all the required documentation available, an application will usually take 24-hours from the time of the initial application.

Selling a car

How do I sell my car online?
Simply fill in your personal information and vehicle details on our user-friendly Sell page. Our pricing team will then provide you with an offer within 24 hours - if your vehicle meets our buying criteria. Should you accept, we will arrange to inspect your vehicle, complete the paperwork and make an instant payment for your car.
What documents do I need to sell my car?
  1. Registration document (RC1)
  2. ID
  3. Proof of address
  4. valid settlement letter (if applicable)
How does Rola determine the value of my car?
Rola uses an algorithm of current market data that we have available in order to provide you with a fair and accurate offer for your car.
Is the offer that is sent to me the final offer?
The offer we send you is our best offer upfront. This is then subject to the inspection of your vehicle, and adjustments will be made according to faults such as dents, scratches or worn tyres.
Why is my offer different to the book value for my car?
A vehicle’s book value is often outdated and not a true reflection of its worth when considering current market conditions.
What happens once I have accepted the offer?
Rola will contact you to arrange the inspection of your vehicle, and once completed, we will prepare all the necessary paperwork for you to sign before payment.
What happens at the time of inspection?
One of our qualified evaluators will inspect the documents, spare key and service books before completing a 15-minute inspection inside and outside your vehicle. A short test drive of the vehicle will also be necessary, whereafter we will discuss the outcome of the inspection and finalise our offer with you.
How long does the process to sell my car take?
Our turnaround time is typically within 24 to 48-hours.

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