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Absolutely great service. Helped my parents find me my first car. Thank you to all the staff that made this possible.
Just a quick email to say that I was very impressed with the welcoming and professionalism at your branch this morning.Read more
The coffee with the Merc star on top was the cherry on the cake! These small things make a huge difference these days.
Thank you to Rola Toyota Somerset West for the fantastic service today! Thank you for the follow-ups and a squeaky clean car! Such friendly faces with great customer service.
This is the first time, I have ever written an appreciation letter to a dealership about a "great buying experience" Brendan was fantastic, his friendliness, support, and great sales skills were world-class....Read more
He made us feel Special. I would also like to mention Sonja, she was also a pleasure to interact with from a financial/admin perspective. Kudos to you, you have nurtured a Great Team All in All - a great experience from the Dealership.
Thank you to Rola Motor City in Somerset West for their exceptional service! Very reputable and honest dealership with excellent customer service..Read more
Met all of our needs, we are very happy with our vehicle.
Had my vehicle serviced at Rola Mazda Somerset West, and received absolutely awesome service! From being received to the vehicle getting booked in,Read more
getting dropped off/picked up very professional and friendly staff! Very happy with the service in total. Highly recommended!
Excellent service! Lennard showed us multiple vehicles within our stated price point and did not hesitate to accommodate us for test drives. He never put any undue pressure on us and made it clear that we need to be happy with the purchase.Read more
The dealership also went the extra mile by adding some accessories to the car we finally chose. What a pleasure to deal with them. Oh yes...the coffee is pretty good too.
From start to finish our experience with Rola Motor City in Somerset West was absolutely exceptional. I enquired about the car online and within an hour, our sales rep had contacted me.Read more
When going to see the car, the showroom was immaculate and everyone was very friendly. Both Lennard and Emma (finance) put in so much effort to make sure I was happy.
Within a week, we went to collect the car! The transaction was hassle-free with the nicest of people assisting. I even received a beautiful little hamper of goodies when collecting the car. Lennard and Emma - thank you!
Great dealership. Always willing to go the extra mile. The guys here all add a friendly personal touch to their services.
Baie goeie diens van die werkswinkel se kant af.
I purchased a Volvo Selekt vehicle last week from Rola Group. I am based in Gauteng and have purchased it over the phone. I have never seen the vehicle or driven it.Read more
Jonathan assisted me and WOW what a beautiful vehicle. Thank you for your honesty and integrity. Well done to Rola and Jonathan for your excellent service!!!
Once again Rola Mitsubishi exceeded my expectations. Well done and thank you. Prompt professional service. Serve good coffee while waiting for transport home..
I would highly recommend team Rola Ford Caledon. My VW polo was overheating due to the loss of cooling fluids on our way out on holiday from Cape Town. I was met with eager staff identifying the issue promptly and going out of their way to get us back on the road.Read more
The issue was sorted out and we were back on the road on our way to Knysna in no time with no further issues. Repair costs were also very reasonable. I was called twice to hear if all was still well. Thanks guys and girls for saving our engagement weekend.
Really a wonderful experience to have my car serviced at Rola Volvo. The technicians approach was very professional and attention to detail was excellent. He kept me informed with regards to the progress and had the car done in good time.
Rico and Sonja went out of their way to assist us, getting the vehicle and paperwork ready, and just smooth the purchase process to the point of zero effort. Thank you guys!
I am not even done with everything but seriously impressed with the service. Fantastic service from Morne, the Sales Executive, and Vanessa who was there in place of Brenda.Read more
Genuinely awesome people. I am Pretoria and didn't even look at a single dealer in surrounding areas and looked as far as Somerset West because these guys are that spectacular.
Again great service.
Great staff and service. I travel 65km to get my car serviced and well worth it.
Ive transacted many vehicles over the years, both new and used but this by far outshines the likes of any of my previous experiences.Read more
Continue to apply your craft with such diligence, professionalism, and most of all, Respect. I am truly grateful and appreciative of your workmanship and customer service.
We had a very good experience being there our first time. Service on my car was carried out professionally and we were kept up to date throughout the day. Thank you Rola Motors Mercedes Benz for keeping up the good work.
Awesome service, super professional, cordial, and respectful. Love it! Recommend. -Fabrizio Rola Mercedes BenzRead more
The most professional and seamless experience selling my car. Rola was amazing with regards to their Sell Your Car service! They gave me the best value for my car. Rola you outclassed your competitors! Rola - Sell Your Car.
Ons Everest se waaierband het gister (Sondag) tussen Stanford en Caledon gebreek. Llewellen, Marco en Jacques van Caledon tak was uitstekend. Hulle het dadelik gereel om my en my familie te kom haal, ons Wimpy toe geneem en terwyl ons koffie gedrink het die Everest en sleepwa ingesleep...Read more
herstel en weer by die Wimpy vir ons afgelewer en ons kon verder ry. Later die dag het ek 'n oproep van Llewellen en Marco gekry om te hoor of ons veilig by die huis was. Baie dankie vir julle uitstekende diens en omgee.
In all my years of going through the process of purchasing a car (it can be stressful) Johnathan at Rola Somerset West has been the absolute best ever! Never felt like anything was a problem, always sticking to commitments, always on time and found the car we were looking for at the price we wanted. Highly recommend this dealership and Johnathan in particular!
Best service I've ever experienced. Dealer Principle was extremely professional and helpful, his mechanics were super-efficient. Unbelievable
Pleasant, friendly, and speedy service. Always a pleasure to visit this neat and organized dealership.
Superb service from Honda Helderberg and Rola Motors with assisting in buying my new vehicle. Special thanks to Juandre who definitely went the extra mile to ensure that I take ownership of the car. Thank you Honda and thank you Juandre!! You guys rock!
I have only experienced exceptional service from Rola Volvo Cars Somerset West. It is day and night compared to another Volvo service centre. Thank you Andre for your professional assistance this morning.
Great range of vehicles. Friendly and helpful staff. Going the extra mile for their customers.
I had a fantastic experience selling my car with Wesley. He was nothing short of phenomenal. It was the most professional and seamless process. You outclassed your competition.
Jason and Emma just once again THANK YOU SO MUCH for your persistence and trying really hard to help me AND successfully applying for my finance. I am still in awe. You have instantly made a terrible year better and brighter for me with your magic. I am truly thankful. Thank YOU!! Rola's service is amazing.
Tiaan Mans is undoubtedly the best person to deal with when purchasing a vehicle. My entire transaction has been flawless and hassle free. Tiaan has followed up with me everyday and always kept me in the loop of the status of the entire application.Read more
From beginning to end i have had amazing, quality service. If i was able to, i would give him and the dealership a 10 star rating. He went out of his way to ensure that i understood everything, he also answered all of my calls and messages after hours - now that in itself deserves a reward. If you are looking for a car to purchase, Tiaan is the one you want to see and deal with. Rola Mazda should be proud to have him.
These guys are top draw.. starting with Diedre Nortje to their head mechanic "Vossie" . Excellent service, beyond the call of duty and at the end they didn't even charge. The Hilux hums again. Thank you
Rola Mazda Somerset West have the friendliest and most knowledgeable staff of any dealer. They understand customer service and work as a team to make your experience the best it can be. If only Cape Town had Rola service, we would all be very happy.Read more
In the interim, it is worth the trip to Somerset West to get treated as someone special in surroundings that make you feel like royalty. Charlton and his team need to be commended and Samantha deserves a medal.
My wife and I took the Pajero in due to a leaking diesel filter. They were very helpful and had a mechanic check it out and quote immediately. The workshop manager also came out to confirm he is happy with the mechanics assessment. Car is back and running smoothly. Samantha was so quick at helping us as well.
Fantastic service. I felt like a VIP. There is so much effort given to customer service. I cannot be happier. Thank you so much Priscilla!!
HONESTY..INTEGRITY..RESPECT..EXCEPTIONAL CUSTOMER SERVICE....are the words that come to mind and best describe my recent experience with your establishment. Thank you for the exceptional customer service provided on the day i set foot onto Rola Mazda Somerset.Read more
No pushy sales person...No pressure... Just a great car dealership and atmosphere where a hand shake still exists and means something, and pride in ownership is apparent and demonstrated. I would like to express my gratitude to Tiaan for going the extra mile and ensuring that everything was right with my new Mazda 3 2020. Which myself and family really enjoying! I will definitely tell a friend and family, and so on and so on. Your reputation speaks for itself. First class! I will definitely be back! Thank you Tiaan and the Rola Mazda Somerset team.
Highly recommended for new or used vehicles. My pleasant experience being the latter. Picked up a small issue with a faulty battery after collecting the vehicle and was promptly assisted upon my return to the dealership Mr Jacobus Flattery (salesman) was waiting for me in the parking area...Read more
where I was directed to the workshop where I was met by Mr Charlton (workshop manager) and was assisted immediately. I was then advised that the battery was faulty and needed it to be replaced. The salesman consulted with Mr's Christine (Used sales manageress) and she had my battery replaced immediately. My experience at this dealership was above and beyond any service I've ever received when purchasing a vehicle. Brilliant management! Brilliant sales! Brilliant workshop! And the most important of the all AFTER SALES SERVICE!! Not only from the salesman and his manageress but from the workshop manager!! Guys thank you once again for making a stressful experience stress free!!
Daniel is die beste verkoops man ooit en sy diens daarna om my deur al die detail van die motor te neem is voluit 10 uit 10. Die ander personeel is ook baie vriendelik en hulp vaardig. Baie dankie vir puik diens gelewer.
Wow, what a wonderful experience purchasing my new Golf from Rola Malmesbury.... I can only compliment you on the excellent service I received from Martin. I'm from Somerset West and ended up purchasing my car from you based mainly on customer service.Read more
Martin went out of his way to keep me posted daily on the progress of my purchase and helping me with the whole process. He then even offered to personally deliver my new vehicle to Somerset West... I can so highly recommend you, in this day and age, when customer service is often lacking. THANK YOU Rola Malmesbury and Martin for your excellent service - you really made the whole purchase a positive and exciting experience.
Diens van motor daar laat doen na 'n slegte ervaring by VW in ****. Dit het goed afgeloop en sal in die toekoms vir Rola ondersteun.
We had our Mercedes-Benz serviced at Rola Motors in Somerset West on **** 2021. We enjoyed excellent and professional attention from when we dropped the car off early morning and collected it later that afternoon. Our dedicated person assistant contacted us...Read more
with a quote before proceeding with the service, as well as in the afternoon to advise us that the vehicle was ready for collection. (They even replaced the driver's seat airbag which had been recalled by the manufacturer, without having to be reminded.) We look forward to the next service.
Our car was taken from Breede River Malgas to Rola Somerset West to replace a run-flat tyre. On the last day of our holiday, Yusuf from Rola drove my husband, brother and I from Malgas to Somerset West to fetch our car.Read more
Yusuf is a courteous young man and his driving was perfect. At Rola all Covid-19 safety precautions were observed i.e. masks were compulsory, our temperatures were taken, hands sanitised and the interior of our car was sanitised. We were also offered coffee. The staff were friendly and very efficient. Thank you Yusuf and staff at Rola, Somerset West.
With lockdown I really missed these experiences. The service I received immediately as I walked in the door was such a special feeling. It brought back do many memories. I was immediately acknowledged. Told I be attended to soon and a couple of seconds later...Read more
I was assisted and offered a refreshment. I was immediately informed of the status of the person I was there to meet...even taken through to where our meeting would be taking place. The sales person was friendly and thorough and I felt relaxed. I would like to encourage all businesses to follow this trend. Extremely happy customer.
Best service, awesome staff and brilliant advice.
This has to be the most amazing Car dealership ever. The staff were amazing in keeping my wife and sons (1 and 6) comfortable while we waited. I have to say this was my best experience with a car dealership. Thank you so much for your help and kind hearts.
Their service and customer relations are the best. I had a problem with my car which they sorted out within a day. Many thanks. You always go the extra mile.
Thanks for the excellent service and for assisting me even though I did not have an appointment. Will definitely return.
Would just like to say that we have been blown away at the incredible service we have received from the team at your dealership. From driving through to Edgemead for me to test drive the car, and coming through the next day to do a full evaluation on my Opel Adam. It really exceeded my expectations.
Great service. They went out their way to help. The vehicle was delivered within 18 hours, on time, as I asked. Also gave me a great trade in on my previous vehicle. Well done Rola Mitsubishi.
The most professional and seamless experience selling my car. Just amazing to deal with, and gave me the best value for my car. Rola you outclassed your competitors!
I would like to thank every staff member who assisted us yesterday on very short notice from our side. Everyone was so friendly, helpful and the service was absolutely excellent. Wonderful group of people! P.S: We loved our Cappuccinos!!
All the way from Gauteng to Rola Motors to get the best deal on our C250 coupe, thank you doing the best deal.
After a long drive on the dust road, we pulled in with hopes to have a super squeaky car sorted. We were in and out, issue solved. We didnt catch the name of the gentleman who helped us but it was 100% a 5 start service. Thank you guys!
Excellent service, well trained and professional team who go the extra mile! Special touches that make for a very positive buying experience. Highly recommend Rola Toyota Somerset West.
Have recently bought a VW Tiguan from Rola VW Hermanus, absolutely amazing service and cannot rate it highly enough. Special thanks for bringing the car through to Somerset West for viewing, handled all administrative details remotely, and then delivered the car as a surprise for my better half a few days later.
Exceptional service, everyone can take a page to understand what it truly means to go 'above-and-beyond' for a customer.
Great service. All the staff go the extra mile.
Dennis Venter and Jacobus Flattery, when my son purchased a Honda Jazz Sport. Everything was handled brilliantly. It was an Absolute Pleasure dealing with them. The new car was even delivered to our door! ...Read more
Having experienced a few minor issues after the sale, the After Sales Service was EXCELLENT!!! A loan car was provided when one minor issue needed to be sorted. & when the car needed to have a part replaced, Jacobus called and the new part was fitted within 30 minutes in a World Class Workshop!! A Huge THANK YOU to the Salesmen as well as the Workshop Manager and Mechanics for taking care of everything for my son. I highly recommend doing business with this Superb Dealership!! They certainly go that extra mile!!
Aftersales service since then has been exceptional Jason has always sorted my questions promptly, and arranged for any follow-up work to be done in very good time.Read more
I stay in Durbanville, and he has collected and dropped off my vehicle whenever it has needed a service or other work always being very helpful and friendly.